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video Zoom video March 20, 2025 • 2-2:45 PM EST 

Join us for a Virtual Fireside Chat!
Sales Closes. CS Catches. But What Happens in Between?

The Sales-to-CS handoff is one of the most broken processes in SaaS. Deals get signed, but context gets lost. Promises get made, but execution falls flat. And when things go wrong, Sales blames CS, and CS blames Sales.

It’s time to fix this once and for all.

Join us for a live chat on March 20, 2025, from 2:00 - 2:45 PM ET, where we’ll challenge the status quo and rethink how SaaS companies handle customer transitions.

Sign up here!

Join us live on Zoom, or register to view the recording.
 

Meet your panelists

Panelists

We'll tackle the hard questions:

  • Who actually owns the handoff—and who should?
  • Are sales incentives actively making this worse?
  • What should Sales learn from CS (and vice versa)?
  • What’s the ONE process change that would immediately improve handoffs?
  • And more...

This session is ideal for:

  • Customer Success Leaders
  • SaaS Executives, CROs, CCOs
  • Onboarding Leaders
  • Anyone looking to overhaul their onboarding strategy for long-term success

Why attend

Your company’s growth depends on retaining and expanding customers—not just signing them. A broken handoff means lost trust, churn risk, and internal friction that slows everyone down.

🗓️  Date: March 20, 2025
⏰  Time: 2:00 - 2:45 PM EST
📍  Location: Virtual (Zoom)

We look forward to seeing you soon!